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Frequently Asked Questions
Does the price of the pre-filled bags include a handmade fabric bag?
Yes. We have a great range of bags. Have a look at our archive for examples of bags we have made. If you don’t see what you like there, and have an idea of what you would like please don’t hesitate to ask us and we will see what we can do. If you have a particular request for bags please let us know in the additional comments box otherwise we will use the bags we think most suitable.
Can I add things from the Pick ‘n Mix section to the pre-filled bags?
Yes of course. We can quite easily add things to the pre-filled bags.
I want to substitute an item in the pre-filled bag for one from the Pick ‘n Mix range, is this possible?
Yes. We are happy to substitute one of the items providing it is in stock and is the equivalent value or less.
I would like a selection of bags, how will I know which is which?
Should you order a selection of bags we will quite happily add name tags (at a small charge of 5p per bag) if you let us know whom each bag is for. We can also mix and match different coloured fabrics and/or ribbons and give you a colour code so you know which is which.
I am looking for something in particular and it’s not on your website, can you get it for me?
If there is something in particular that you would like and you don’t see it on our website we will try and source it for you.
How will my party bags arrive?
Our filled bags arrive fully assembled unless you request otherwise. Should you choose items and bags from our Pick ‘n Mix section we will also assemble them for you unless you request otherwise.
What packaging do you use?
We try to be environmentally friendly and re-use boxes and packaging where possible, this also helps to keep our costs down and pass on the benefits to you.
How long will my bags take to come?
We aim to process the bags within 48 hours and then post them via the Royal Mail service and they should then be with you within 3 to 5 working days. If you require them sooner, please contact us and we will see what we can do.
I notice your pre-filled bags are very good value, is there any way I can take advantage of this when I order items and bags from the Pick ‘n Mix section?
There are three options for you take advantage of this:
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You can add things from the Pick ‘n Mix section to our existing pre-filled bags.
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You can substitute one item from our existing pre-filled bags for something from our Pick ‘n Mix – this should be something of equal or lower value.
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If you spend over £10 on items from the Pick ‘n Mix section we can offer you the discounted rate of 45p per unfilled fabric bag (normally 85p) bought from the Pick 'n Mix section. You will need to pay the full amount at checkout and we will send you a refund for the difference in the form of a Bubbles and Butterflies voucher that can be used for future purchases from our website.
How can I contact you?
If you have any questions, or need advice, please do not hesitate to email us at enquiries@bubblesandbutterflies.co.uk. We respond promptly to all emails. You can also reach us by phone on 01242 212259 or 01684 591132.
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